Be careful with the customer service

I bought the Power Pack 8.0 directly from Mandrake Store in California and I live in Mexico City. After being used to buy books and software from Amazon I didn't think I'd have any problem with the shipment. When I got the box from UPS they told me I needed to pay 45 extra USD because the box was sent as "CD's and documents" and not as "Books and companion CD's", which don't pay taxes. Another problem is that they declared the cost of the items as 89.00 USD (Power Pack 8.0 plus shipment) instead of 69.00 USD, which was the price for the Power Pack alone. After contacting Mandrake's Customer Service they said everything was in order and they did not help me to solve the problem (they did not even answer my last e-mail) so, I had to pay an extra 45 USD to have the box in my hands.
If you live out of the US try to ask first for a correct bill in order to avoid that tax payment.
Angel Ibanez
angel.i.c@123.com