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1 - ExtraView

ExtraView routes, measures and resolves bugs, defects, customer support and help desk issues by serving up customized role-based processes and screens. It supports unlimited custom workflow, user-defined fields and layouts that simplify large product lines and/or complex processes. Immediate and retroactive administration and configuration is done through the browser without programming or schema ...
Licence : Commercial

Keywords : bug tracking, software quality, software testing, change management, workflow, issue tracking

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2 - WebSupport

WebSupport is a CGI application that generates a unique ticket number to track support requests by customers. It is designed specifically for web hosting companies to assist the support team. Customers can keep track of their ticket and will be emailed once thier request has been completed. The admin can change the status of the ticket (new, assigned or completed), post solutions to the problem ... Licence : GPL Keywords : support, helpdesk

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3 - Zoho CRM

Zoho CRM is a web-based Customer Relationship Management solution provides Sales force automation, Marketing automation, and Customer Support management for managing customer relationships in a better way. In addition, Order management is also available for those businesses looking for an integrated customer facing and back-office solution. Zoho CRM is available in flexible deployment options; ... Licence : Freeware Keywords : customer relationship management, crm, sales force automation, customer support, marketing automation, order management

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